According to Sections 355 et seq. of the BGB, the consumer has a right of cancellation and return. The consumer is no longer bound by the declaration of intent to conclude the contract if it has canceled it in due time. The cancellation does not have to include a reason and must be declared in text form or given by returning the goods within one month. Timely dispatch is sufficient to meet the deadline. The period begins when notice of cancellation is given. The right of cancellation expires no later than six months after contract conclusion. If goods are delivered, the period shall not commence before the date of receipt by the recipient.
The cancellation, return or request for return must be sent to the following address:
Bavarian Central Mint
Zamdorfer Street 92
81677 Munich
Tel: +49 (0)89 99 26 90-0
Fax: +49 (0)89 99 26 90-200
Email: poststelle@hma.bayern.de
» Here you can find the form for cancellation
The right of return may be exercised within the cancellation period, which does not begin before receipt of the goods, and only by returning the goods or, if the goods cannot be sent as a parcel, by requesting their return.
Unless otherwise specified, the provisions governing statutory cancellation shall apply mutatis mutandis to the right of cancellation and the right of return. In the event of effective cancellation, the services received by both Parties are to be returned accordingly. If necessary, any use to date must be surrendered.
Obligations to reimburse payments must be met within 30 days in accordance with Section 286 (3) of the BGB. The period begins when the consumer provides a declaration of the cancellation or return. The period for a reimbursement obligation on the part of the consumer shall commence on submission of this declaration with respect to the trader’s reimbursement obligation on receipt of such a declaration.
The consumer is obliged to return the goods when exercising the right of cancellation if the goods can be sent by parcel. The cost and risk of the return shall be borne by the trader in the event of cancellation and return. The consumer shall bear the regular costs of returning the goods if the price of the goods to be returned does not exceed €40 or if, in the case of the goods costing more, the consumer has not yet paid the consideration or made a partial payment at the time of cancellation, unless the goods delivered do not correspond to the goods ordered.
The consumer must pay compensation for any deterioration caused by the intended use of the goods. This does not apply if the deterioration is exclusively caused by inspecting the goods. If the consumer cannot return the service received in whole or in part or only in a deteriorated condition, the consumer must pay the trader compensation. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to the inspection of the goods, as would have been possible for the consumer in a retail shop. Furthermore, the consumer can avoid the obligation to pay compensation by not using the goods as if they were the consumers property and by refraining from doing anything that could impair the value of the goods.
